Frequently Asked Questions

How does the PacePup bowl work?

The raised maze design turns mealtime into a gentle puzzle. Instead of inhaling food in seconds, your dog has to nose and lick around the ridges — slowing eating by up to 10x. Slower eating means less gulping, less bloat, and easier digestion.

Will my dog actually use it?

Almost every dog adapts within a meal or two. The food is the reward, so they figure it out fast. For very anxious eaters, start with a thin layer of kibble so the first few meals feel easy and rewarding.

What size is it / will it fit my dog?

PacePup comes in one universal size that suits most small, medium, and large breeds. It holds a standard meal portion of dry, wet, or raw food.

Is it safe and easy to clean?

Yes. PacePup is made from durable, food-safe material with a non-slip base so it stays put while your dog works at it. It’s fully dishwasher safe (top rack) — just rinse and go.

How long does shipping take?

Orders typically arrive within 7–15 business days. You’ll get a tracking number by email as soon as your bowl ships so you can follow it to your door.

Where do you ship from?

Our bowls ship from our supply partners and are delivered straight to you. Shipping is always free within the US.

What if my dog doesn’t like it / it’s not for us?

We back every order with our 30-Day Happy Pup Guarantee. If you’re not satisfied, reach out and we’ll make it right. See our Refund Policy for full details.

How do I contact you?

Email us anytime through our Contact page and we’ll get back to you as quickly as we can — usually within 24–48 hours.